Collision Reporting

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Motor Vehicle Collisions

I’ve been involved in a collision, what do I do?

If anyone has suffered an injury resulting in the person being transported to a hospital or there is any evidence of criminality, Call 9-1-1 right away.

Keep in mind that this is a stressful situation for everyone involved and to remain calm.

If it is safe to do so and the vehicles can be moved, move all involved vehicles to an area of safety, clearing the road for other drivers.

If the involved vehicles have over $5,000 combined damage you must report the collision to police immediately at a Collision Reporting Centre (locations below). If damage is very minor, please contact your insurance company to talk about your options.

Record where the collision occurred, the licence plate number, as well as the year, make, model and colour of the other involved vehicle(s). Ask for and record the driver's licence information to confirm the driver’s full name and address and also obtain a phone number from the other involved individual(s). Exchange insurance policy and company information.

Taking a picture of each other’s information on your cell phone is a quick and accurate way to exchange information in what is a stressful situation. Take photos of the collision scene and damage to your vehicle too.

Exchange information with any witnesses so police can contact them if necessary.

As soon as possible, bring your vehicle to the Collision Reporting Centre most convenient to you along with your driver’s licence, vehicle ownership and insurance information. You can start your report before you arrive on your desktop or mobile device. If your vehicle is drivable you have 48 hours to report your collision. If your vehicle is disabled and needs a tow, the tow company will transport you and your vehicle to the Collision Reporting Centre directly from the scene.

Exceptions

Collision Reporting Centre (CRC) Locations

11 Division

Peel Regional Police 11 Division
3030 Erin Mills Pkwy Mississauga, L5L 1A1

905-820-6536

Hours of Operation
7 days a week 10 a.m. - 6 p.m.
(including holidays)

Shoppers World

Shoppers World Brampton 
499 Main St. S Unit 189A Brampton L6Y 1N7
(Mill Street entrance – north/west corner)

905-459-8585

Hours of Operation
Monday – Friday 8 a.m. – 8 p.m. 
Weekends & Holidays 10 a.m. – 6 p.m.

Headquarters

Peel Regional Police Headquarters
7150 Mississauga Rd, Mississauga L5N 8M5

905-821-8393

Hours of Operation

Monday – Friday 8 a.m. – 4 p.m. 

Exceptions

The Collision Reporting Centre can be used to process collisions that do not fall into one of the categories below. In these circumstances, police will need to respond and investigate the collision:
(Note: you may be referred to the CRC at the officer’s discretion despite these exceptions.)

  1. Significant injuries or fatal injuries;
  2. Damage to property that presents a safety concern;
  3. Collisions involving criminal activity, suspended drivers or vehicles being operated without insurance;
  4. Collisions causing very significant traffic blockages (after blockage is clear attending officer may direct to CRC);
  5. Fail to remains where suspect vehicle is identifiable and in the area;
  6. Involving federal, municipal, provincial vehicles (including MiWay and Brampton Transit buses);
  7. Hazardous or dangerous goods are being transported.

During business hours, vehicles requiring a tow from the scene must be towed directly to the Collision Reporting Centre.

During non-business hours, vehicle can be towed to location of your choice (i.e. your home). You have 48 hours to attend the Collision Reporting Centre with your vehicle. You can also attend any operational ASSI Collision Reporting Centre locations https://accsupport.com/locations/

Towing your Vehicle

Before you agree to a tow, know your rights. After a collision, tow truck drivers must follow strict rules under Ontario law. For more info, visit the MTO Website.

Tow truck drivers cannot solicit your business at a collision scene.

You can refuse any tow service you didn’t request (unless Police order otherwise).

Tow drivers must show you their rate sheet and Schedule 2 consent wording before you sign. They cannot summarize or skip this step.

Don’t assume the tow is free. Tow truck drivers don’t know your insurance policy.

Always contact your insurer for guidance on which company to use and where to tow your car.

You have the legal right to choose where your vehicle is towed.

Unless directed by a Police Officer on scene, they cannot tow your car under apparent police authority.

Review all documents carefully. Ask questions and never sign if unsure.

At the Collision Centre

Upon arrival at the centre, drivers are greeted by a member of Accident Support Services staff. The staff:

  • provides help to complete the police report,
  • applies the “Damage Reported to Police” sticker,
  • photographs the damage to the vehicle, and,
  • offers the customer the opportunity to contact family, insurance company directly from the Centres.

Frequently Asked Questions

A Collision Reporting Centre is a facility where the public in Peel Region report traffic collisions. The Highway Traffic Act requires that all collisions where persons are injured, where damage exceeds a combined value of $2,000.00, or where there is damage to highway property, MUST be reported to police forthwith.

Exceptions list

Report a collision to a Collision Reporting Centre providing it does not involve:

  • Personal injury or death;
  • Any criminal activity, such as an impaired driver, stolen vehicles, assaults
  • A vehicle transporting dangerous goods;
  • A person who's drivers license is suspended or is not insured;
  • Damage to private, municipal or highway property;
  • A pedestrian or cyclist;
  • An uncooperative driver.

If any of the above circumstances exist, an officer should attend the scene. Call 9-1-1 for emergencies, or 905-453-3311 for non-emergency situations.

Steps to be taken by all drivers involved in a collision before attending the Collision Reporting Centre:

  1. Check the “exception list” to determine if police presence is required at the scene. If it is not, proceed to step 2.
  2. If it is safe to do so, remove vehicle from the roadway.
  3. Exchange information with the other involved parties, including independent witnesses. Obtain names, addresses, telephone numbers, and insurance and vehicle particulars, including licence plate numbers.
  4. As soon as possible, attend with your vehicle at the Collision Reporting Centre. If your vehicle is drivable, you must report your accident at the Collision Reporting Centre forthwith.
  5. Bring your documentation with you to the Collision Reporting Centre, i.e. driver’s licence, ownership and insurance. The driver must attend with the vehicl

You are entitled to have any tow company you wish to tow your vehicle. If you require a tow company, please consider using one of our contracted tows http://www.lyonsautobody.com/, https://www.jatowing.ca/, http://www.atlantic-group.ca/. You are not obligated to use these companies. If there is another tow company that you are comfortable with, then you are free to use them or any other company of your choosing.
Under the City of Brampton (or Mississauga) By-Law services, all tow companies must provide you with an authorization to tow your vehicle form. This form must be filled out and contains information of the towing company and its driver. A copy of this form must be supplied to you and presented to the Collision Reporting Centre staff upon arrival at the Collision Reporting Centre.

You do not need a police report. Simply report the details of the collision to your insurance company.

If the estimated damage is over $2,000 but your vehicle is safe to drive, you may drive the vehicle yourself to a Collision Reporting Centre to make a report.

If attending a Collision Reporting Centre to make a report, you must attend no later than the 48 hours after the collision. If you are unable to attend within this timeframe, 
can I send someone in my place to complete the report? (Spouse, friend, parent, etc.)
No, the driver of the vehicle must complete the collision report.

A passenger is not generally classified as a witness, rather they are normally classified as an involved person. The witness in a collision is normally an independent person(s) who has observed the collision event. However, it is advisable for passengers to record their observations for future reference.

No. A collision report is a legal document that requires the firsthand information from the driver involved and generally includes the driver’s statement and signature. The damage to the vehicle must be viewed and recorded.

Typically you should allow about 15-20 minutes once you arrive. In inclement weather it can take longer dependent on demand.

Ideally both parties should attend at the same time to speed the process. We will need to view the vehicle that was damaged; your driver's license, vehicle permit (ownership) and insurance slip. If there is a witness, their contact information is important. 

A representative will examine your license, permit and insurance information for validity. The representative will enter your portion of the report into a computer. After viewing your damage, a photograph of the damaged area will be taken to confirm the damage. You will receive a card with the officer's name and an incident number. You will need that when you report the collision to your insurer. 

Hit and Runs incidents can be reported at a Collision Reporting Centre. However, a police officer will be dispatched to the scene if the suspect vehicle is still in the area of the collision. 

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