YOU and the POLICE

What Information is Provided in this Document?

  1. Overview of the Peel Regional Police & the Region of Peel.
  2. How to contact the police.
  3. What Happens If You Call or Need a Police Officer for Assistance.
  4. Duties of police officers.
  5. Locations of police stations and community police stations in Brampton & Mississauga.
  6. Why you may be stopped by the police and what to do.
  7. General Crime Information.
  8. Vehicle Accidents & Traffic Safety.
  9. How to make a complaint against a police officer.
  10. Police employment.

This translated web page provides information about policing for newcomers to Canada and citizens who primarily speak a language other than English. If you would like further information about policing in the Region of Peel and Ontario, and it is not provided here, please have a family member or friend, who reads English, review other pages in the Peel Regional Police web site to search for information you may require. 

Overview of the Peel Regional Police & the Region of Peel:

The Peel Regional Police service was formed in 1974. The Region of Peel is comprised of the cities of Brampton, Mississauga and the town of Caledon. The Peel Regional Police are responsible for providing policing services to Brampton and Mississauga residents and businesses. The Ontario Provincial Police provides policing duties in Caledon.

The Region of Peel has over 100 different ethnic backgrounds in its immigrant population and over 60 different languages are spoken.

Statement of Mission and Values:


To protect the lives, property and rights of all through service excellence and community engagement.





Trust is the foundation of all we do.


Respect for the dignity and rights of all.


Understanding our community.


Safety through service excellence.


Transparency at all times.


A Safer Community Together

Commitment to Cultural, Ethnic, and Religious Diversity:

It is the policy of the Peel Regional Police to provide the fullest possible services in a prompt, fair and equitable manner to all persons, without discrimination on the basis of, but not limited to, race, ancestry, place of origin, colour, religion, ethnic origin, sexual orientation, age, sex, citizenship, marital or family status, physical or mental disability, criminal record or social condition.

How to Contact the Police:

The emergency number to contact the police is 9-1-1. The number to contact the police in a non-emergency is (905) 453-3311. To further explain and help you decide which number to call please read the following:

Emergency calls - What is 9-1-1?

9-1-1 is the emergency telephone number system which connects you to Police, Fire or Ambulance in an emergency situation. Calling 9-1-1 will make sure you reach the emergency service you require to get immediate help. It is free and translation services are offered

What is an Emergency?

An emergency is any situation when the safety of people or property is at risk and requires immediate assistance. Examples of 9-1-1 emergencies include, but are not limited to: a fire; a crime in progress; or a medical emergency.

What is NOT an Emergency?

It is not an emergency when the situation is not dangerous and immediate action is not necessary. Examples of a non-emergency situation include, but are not limited to:

  • an automobile accident where there are no injuries.
  • after a crime has been committed and you believe that the person who committed the crime is no longer present.
  • lost passport or lost wallet.
  • you would like to contact a specific police officer but forgot where he or she works.

What Happens When You Call 9-1-1?

When you dial 9-1-1, your phone call is answered by a person who has been professionally trained to connect you to the Police, the Fire Department or Ambulance Services.

 If you cannot speak or understand the person on the 9-1-1 phone (the communicator) there is an Automatic Location Identification System and an Automatic Number Identification System which will tell the communicator your address and telephone number as soon as you make your 9-1-1 call. This service is not available if you use a cellular phone or other wireless telephones.

How To Use 9-1-1:

  • At home dial 9-1-1.
  • At a pay telephone no money is needed, just dial 9-1-1.
  • At a business, office or store, check to see if you need to dial an outside line first before dialing 9-1-1.
  • On a cellular phone dial 9-1-1 and tell the person your exact location including the city or town name.

When Using 9-1-1 Make Sure You:

  • Remain calm and speak clearly.
  • Identify which emergency service you need (Police, Fire or Ambulance).
  • Be prepared to answer questions such as:
  • What is the problem?
  • What is your location, address and closest major intersection?
  • What is your name and telephone number?
  • Do Not Hang Up. Keep on the phone until the emergency people arrive.
  • Do not program 9-1-1 into your home or cellular telephones. Experience has proven this to be the cause of unintended calls which unnecessarily burden the 9-1-1 system. There is no significant time saved from programming the number into your autodial. There is a greater potential for a dialing error to happen.
  • Please teach your children how to use 9-1-1, no matter how young they are.
  • Please concentrate on dialing the correct number, 9-1-1.
  • If someone accidentally dials 9-1-1, including children, police may enter your home to verify that everyone is safe.

What Happens If You Call or Need a Police Officer for Assistance:

  • The police are here to help you, your family, your friends, and everyone else in your community 
  • A police officer will go to your home if you call for assistance.  A police officer can only go in to your home if you invite them, they have a search warrant, or it is an emergency situation. 
  • If you ask, the officer will provide you his or her name, badge number and telephone number for future contact

What a Police Officer Looks Like:

  • There are two types of police officers:
  • Uniformed officers wear a standard police uniform which is made up of a hat (is black with a red band located around the rim, a peak at the front, and it has a badge on the front) black shirt, black pants with either a red strip down the sides or a black stripe. Most of these officers drive police cars which are white and marked with writing identifying that they are the police. You can ask to see their badge.
  • Plainclothes officers might wear a suit or dress casually. They will often drive cars that do not look like police cars. They will verbally identify themselves as police officers and show police identification.
  • All police officers must carry a police badge which identifies them as a police officer and has their employee number. They must also carry a warrant card which has their photograph.
  • Handcuffs:  Handcuffs are placed on people who have been arrested. This is done for safety reasons for the officer and members of the public. 
  • Gun/ Taser/ Pepper Spray/ Baton:  This equipment is used to protect the officer and members of the public from serious bodily harm and/or life threatening situations. 

Duties of Police Officers:

  • Protect life and prevent injury.
  • Protect property.
  • Preserve the peace.
  • Prevent crimes and other offences.
  • Apprehend criminals and other offenders, and others who may lawfully be taken into custody.
  • Lay charges when there is evidence to prove an offence has taken place.
  • Participate in prosecutions of offences.
  • Enforce municipal by-laws.

Police Stations Located in Brampton and Mississauga:

Peel Regional Police Divisions

11 Division:

3030 Erin Mills Parkway
Mississauga, Ontario L5L 1A1
(905) 453-3311 ext. 1100

12 Division:  

4600 Dixie Road
Mississauga, Ontario L4W 2R1
(905) 453-3311 ext. 1200

21 Division:

10 Peel Centre Drive, Suite C, 
Brampton, Ontario L6T 4B9
(905) 453-3311 ext. 2100

22 Division:

7750 Hurontario Street
Brampton, Ontario L6V 3W6
(905) 453-3311 ext. 2200

Airport Division:

Located at: Pearson International Airport
2951 Convair Drive
Mississauga, Ontario L5P 1C2

Mailing Address:

PRP Airport Division
7750 Hurontario St.
Brampton, ON L6V 3W6 

(905) 453-3311 ext. 3100

Peel Regional Police Community Stations:

Cassie Campbell Community Station:

1050 Sandalwood Parkway W
(northwest corner Sandalwood Pkwy & Chinguacousy Rd) 
 (905) 453-3311 ext. 2600

Malton Community Station:

Westwood Mall
7205 Goreway Drive
(Goreway Dr. north of Derry Road)
 (905) 453-3311 ext. 2620

Square One Community Station:

100 City Centre Drive
(Across from Mississauga Bus Terminal) 

(905) 453-3311 ext. 1202

What You Can Report at Your Community Station and Services Provided:

  • Traffic Complaints
  • Neighbour Disputes
  • Minor Thefts
  • Community Issues
  • Thefts from Automobiles
  • Crime Prevention Programs
  • Motor Vehicle Accidents (no injuries)
  • Most incidents where there is no known suspect, with or without a description
  • Landlord-Tenant Disputes
  • Any on-going neighbourhood problems
  • Mischief (damage to property)
  • Disorderly Conduct
  • Found Property
  • General information of questions  

Crime Prevention Information and Seminars Provided by Your Community Station:

  • Landlord - Tenant information
  • Personal Safety
  • Senior Citizen Safety
  • Home Security
  • Business Crime Watch
  • Robbery Prevention
  • Substance Abuse (drugs/ alcohol)

Note: Meeting rooms are available at the community stations for area residents to book for use.

Police Units to Assist You:

There are a number of various police specialized units to assist you if you are a victim of crime or need police assistance. If you need police assistance, and it is not an emergency (see earlier in this document for an explanation of what an emergency is and what an emergency is not), call the police operator at (905) 453-3311 and explain what type of service you require. The operator will then connect you with the appropriate unit.

Things to Do When Stopped by Police while you are Driving:

Officers are trained to ensure your safety and their safety whenever they have contact with any member of the public. Until officers have taken the time to assess a situation they may be in a heightened state of caution.

  • When you see the red lights and/or hear the siren of a police, fire or ambulance vehicle approaching you as you drive, remain calm. Only when it is safe to do so, slowly drive to the right side of the road towards the curb. After you have moved to the right curb slowly come to a stop.
  • Remain seated in your vehicle unless the officer advises otherwise
  • Ontario law requires drivers to produce their driver's licence, vehicle registration, and insurance document upon demand by a police officer. If your documents are in your vehicle but not in your pocket tell the officer where they are before you reach for them.
  • If the stop occurs when it is dark please turn on your interior light.
  • If you have passengers in your car encourage them to stay seated, remain quiet and cooperate with any instructions that the officer may give.
  • The officer may issue you a ticket if you have committed an offence under the Highway Traffic Act. If you do not understand what is taking place ask the officer to spend some extra time explaining why you are receiving the ticket and what to do with it.
  • Avoid being confrontational with the officer. If you wish to contest the ticket you will have the opportunity to deal with it in court.
  • If you receive a ticket accept it calmly. Accepting the ticket does not mean you are guilty. If you feel you are not guilty you can argue your reasons in court.

Things To Do When Stopped by Police While You are Walking:

A person might be stopped if a police officer has reason to believe the person has:

  • Committed a crime.
  • Is about to commit a crime.
  • Has evidence relating to a crime (such as stolen property and illegal drugs)

What To Do When Stopped By An Officer in any Situation:

  • Keep your hands where the officer can see them. Do not put your hands in to your pockets or clothing.
  • Stay put and stay calm. Do not walk or run from police. Do not touch an officer.
  • Cooperate with the officer. If you do not agree with the officer or like the officer's behaviour you can make a complaint against that officer at any police station.

Police At Your Home:

The police can enter a home if:

  • They have the consent of a resident, or
  • They have an arrest or search warrant, or
  • There are circumstances where officers believe there is a threat to the safety of any person, or
  • They are in the process of performing public safety functions such as responding to 9-1-1 calls, providing first aid, preventing serious harm to a person, or locating a person in need of protection.

General Crime Information:

  • Hate Crime is a crime that is committed against a person, a group of people or property and it is motivated by the suspect's/culprit's hate towards the victim based on the victim's race, national or ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation or any other similar factor. It is important that you report hate crime to the police. Hate crime is illegal in Canada and will not be tolerated.
  • Domestic Violence is illegal in Canada, as it is in many countries. In Ontario, if there are reasonable grounds to believe that an assault or other domestic related offence have taken place in an intimate relationship, the police must lay criminal charges. The police will, through community partners, support victims of crimes at all times. 

If You Are Arrested:

If you are arrested, the following will take place:

  • The officers will identify themselves as police officers.
  • You will be told that you are under arrest.
  • You will be advised of the reason for the arrest.
  • The officer will take physical control of you. This may be as simple as the officer placing a hand on your shoulder.
  • The officer will inform you that:
  • You have the right to retain and instruct counsel without delay.
  • You have the right to telephone any lawyer you wish.
  • You have the right to free advice from a Legal Aid lawyer.
  • If you are charged with an offence you may apply to the Ontario Legal Aid Plan for legal assistance.
  • You will be asked if you understand your rights.
  • You will be asked if you wish to call a lawyer.
  • You will be searched and should expect to be handcuffed to the rear, for public and officer safety, before being placed in a police vehicle.
  • You may be released at the scene of the arrest or taken to a police station, depending on the circumstances.
  • You may be released by the Officer in Charge of the police station, or held in custody to appear before a Justice.

  Vehicle Accidents & Traffic Safety:

  • It is illegal to leave the scene of any vehicle accident without:
  • Showing your driver's licence, vehicle registration card and insurance information to the other driver if the damage to either vehicle, or all vehicles together, appears to be under $1,000 in value to repair.
  • Reporting the accident to the police if the damage to either vehicle or vehicles together, appears to be over $1,000 to repair.
  • Providing all possible assistance, including medical, to other people involved in the accident.
  • Never leave the scene of an accident without making sure you complied with the above three conditions. Wait for the arrival of the police if you are required to call them.
  • Drivers must obey all the rules/ laws of the road as they are there for your safety and the safety of others, including your family and friends.

School Bus Safety:

  • School buses are yellow with stripes.
  • Be very careful while driving in a residential area during the morning when children are leaving for school and in the afternoon when children are returning from school. Watch for school buses stopping to pick up or drop off children.
  • When you see a school bus stopped at the side of the road, and the red lights are flashing, do not pass the bus until the lights are no longer flashing. You cannot pass the stopped bus in this situation when you are approaching from behind the bus or are driving towards the bus.

How to Make a Complaint Against a Police Officer:

Complaints may be made at any police division of Peel Regional Police.  Complaints may also be made in writing to the Chief of Police or the Ontario Civilian Commission on Police Services. In order for the complaint to conform to the provisions of the Police Services Act the complaint must be made within six months of the alleged wrong-doing of the officer, it must be in writing, and it must be signed by the person who was directly affected by the incident (go to internet site for more information which is provided in English).

Police Services Act:

The Peel Regional Police, like all other police services in the Province of Ontario, are governed by the Police Services Act, which is provincial legislation.  The Police Services Act provides the rules and regulations that govern the conduct/ behaviour of all police agencies in Ontario.

Special Investigations Unit (SIU):

The Special Investigations Unit is an independent Province of Ontario agency which is mandated to investigate police actions that result in death or serious injury. The agency is responsible for maintaining public confidence in police agencies within the community.

Police Employment:

  •  Each year Peel Regional Police seek men and women from all communities, ethnicities, cultures and religions to become police officers or civilian support staff members. Policing is an honourable, professional and a rewarding career.
  • Applicants MUST have a strong command of the English language.
  • If you or someone you know is interested in policing as a career, please check the Peel Regional Police website for further information. The posted information is in English only. You can also call the Recruiting Bureau at (905) 453-3311 for further information.