If this is an emergency call 9-1-1. If you are in crisis call 24.7 Crisis Support Peel Dufferin at 905-278-9036.

 Message from the Chief

Chief Nish headshot on MHS page

It is with great pride that I present the Peel Regional Police Mental Health and Addiction Strategy.

This strategy is the result of significant collaboration between members of our organization and many community partners that are invested in supporting the mental health and well-being of residents in Peel Region. It outlines a shared commitment to ensure that residents have access to effective, timely mental health and addiction resources when they need them most.

This first version of our Mental Health and Addiction Strategy is a living document that will continue to evolve through ongoing engagement with our partners and our communities and is part of our commitment to being the most progressive, innovative and inclusive police service in Canada.

As we move from planning to implementation, we are committed to an agile approach and will continue to adopt new strategies and initiatives in response to changing community needs.

As a police service, we are routinely called upon as the first point of contact for individuals experiencing a mental health crisis. While we recognize that we have an important role, our primary goal is to connect people to the programs and services best suited to meet their needs. We have identified several steps to work collaboratively with our partners to achieve this objective by leveraging existing programs and exploring new and innovative approaches through this strategy. Our strategy also outlines ways in which we will build the capacity of our members to supportively engage with individuals struggling with their mental health or addiction and ensure that we are making evidence-based and data-driven decisions.

More broadly, this strategy is aligned with a fundamental shift within our service to integrate and operationalize the Provincial Community Safety and Well-Being (CSWB) Framework (see page six) as a key driver for our service. At its core, this means that we will identify opportunities to work further upstream, build multi-sector partnerships, and recognize that people in crisis, our human service system and our community as a whole are better served when we work in a more coordinated, integrated and person-centred manner.

I want to thank the nearly 20 community organizations and the many members of our service who contributed their time, expertise and experience to inform this strategy. Through continued collaboration, I am confident that we will realize our collective vision of providing superior, sustainable, and inclusive services to those affected by mental health and addiction now and into the future.

Nishan Duraiappah
Chief, Peel Regional Police


Where to Get Help


Canadian Mental Health Association Peel Dufferin

Individuals, 16 years and over, and families who reside in Peel Region and are homeless, transient or at imminent risk of homelessness can call our 24/7 Street Help Line for a range of supports.



Region of Peel - Emergency Shelter

We provide support to people who are homeless or at-risk of homelessness.
Our services include emergency and transitional shelters, street outreach, support services and help to find permanent housing.



Service and Housing in the Province (SHIP)

As a respected health service and housing support provider, SHIP promotes Healthy Housing™ by forming lasting relationships with landlords and developers. We advocate mental and physical health services through in-house service teams and partnerships with community-based agencies.



John Howard Society of Peel-Halton-Dufferin

Provides short-term individual counselling and crisis support to individuals experiencing employment, housing, financial, mental health, addiction, relationship, parenting or self-management problems.



Good Shepherd Ministries - Support for Veterans

To be present to the homeless and most neglected members of our community. To offer a broad range of compassionate programs and services to enhance the quality of life while inspiring hope and promoting human dignity.

416-869-3619 ext. 276


St. Leonard's Place Peel

St. Leonard’s Place Peel provides community-based residential support for men over 18 years of age who have significant mental health and substance abuse problems, as well as those who’ve had involvement with the justice system.



Our Place Peel

The Emergency Youth Shelter provides shelter, basic needs, counselling and case management for youth, ages 16-24, in the Peel region who are experiencing homelessness.




Seniors Safety Line

The Seniors Safety Line is a 24/7, confidential and free resource that provides information, referrals and support in over 150 languages for seniors experiencing abuse. If you are in danger right now, call 911 or your local police.



CANES Community Care (Brampton and Malton only)

CANES Community Care is a not-for-profit organization that assists clients with tasks in the home, providing emotional and social support, while helping seniors take part in the life of their community.



Home and Community Care Support Services Central (Mississauga)

Home and Community Care Support Services Central delivers local health care services such as home and community care and long-term care home placement.



The Office of the Public Guardian and Trustee (OPGT)

Helps protect mentally incapable adults who are at risk (self-neglect, physical abuse and financial abuse).



Alzheimer Society of Peel

Alzheimer Society of Peel promotes public and professional awareness of Alzheimer's disease and related dementias and offers a variety of programs and services. All services and programs operate either free of charge or for a nominal fee. You do not need a diagnosis or a referral to access our services.



 Food Banks

The Mississauga Food Bank

The Mississauga Food Bank relieves hunger in Mississauga by providing and promoting access to healthy and appropriate food for people in need through a variety of programs.


3121 Universal Drive, Mississauga, ON  L4X 2E2


Knights Table

Knights Table is dedicated to inspiring all people to achieve their full potential. Knights Table helps by providing food bank, hot meals and other services to the people of Brampton who deal with the daily issues of hunger, poverty and homelessness.


287 Glidden Road, Unit 4, Brampton, ON  L6W 1H9


Sai Dham Food Bank

Sai Dham Food Bank was founded in 2012 with a mission to feed low income seniors and the physically disabled who could not get to food banks. It is our mission to eliminate hunger from our communities and provide support to our seniors and most vulnerable members.

905-956-2646, 437-988-4422, 647-291-3838

Please call for locations.


Regeneration Brampton

At Regeneration it is our mission to break the cycle of poverty in Brampton. We do this by providing accessible and thoughtful programs that instill dignity, empowerment and a renewed sense of hope.

156 Main Street North, Brampton, ON  L6V 1N9



The Compass 

Together, we provide help for today and hope for tomorrow. We provide a safe and welcoming place for people to come for help. We offer immediate assistance with food, then work with clients offering practical and spiritual support to the challenges that often come along with a low income.


310 Lakeshore Road West, Mississauga, ON  L5H 1G8


 Mental Health Supports

24.7 Crisis Support Peel Dufferin

24.7 Crisis Support Peel Dufferin provides timely and high quality response to de-escalate, stabilize and support those (16+) in mental health and addiction crisis. Delivered in partnership with Peel Regional Police and Caledon Ontario Provincial Police through crisis line, outreach visits and rapid response.



FAME Family and Caregiver Support Services

Reconnect's FAME Family and Caregiver Support Services offer a range of supports to family members and caregivers who have a loved one experiencing a mental health concern. Services include drop-in support groups, one-on-one counselling, and specialized programming for children and youth.




ConnexOntario is an information and referral service, focusing on mental health, addiction and problem gambling services in the province. We are here to support Ontarians via phone, web-chat and email 24/7. Our knowledgeable and experienced staff offer supportive listening to help you discover the resources you need from our comprehensive database.



Canadian Mental Health Association Peel Dufferin

Canadian Mental Health Association Peel Dufferin offers personalized services relating to mental health and substance use/addiction, and connection to our
programs and other community supports. In addition to providing a variety of mental health programs services, we are committed to community development, mental health awareness and addressing the stigma surrounding mental illness. View our Quick Guide - Mental Health and Addictions.



Distress Centres of Greater Toronto

Distress Centres provides 24-hour support, 7 days a week, 365 days a year to individuals in our community at risk and their most vulnerable. We are Canada’s oldest volunteer delivered crisis, emotional support and suicide prevention + intervention + postvention service agency.




Peel Addiction Assessment and Referral Centre (PAARC)

PAARC offers a variety of programs and services for people experiencing challenges related to their or someone else's mental health challenges, substance abuse, gambling, gaming and other select behavioural dependencies.



Halton & Mississauga Rapid Access Addiction Medicine (RAAM) Clinic

RAAM provides low-barrier immediate access and care. The clinic is accessible without appointments or medical referrals. The RAAM Clinic staff will share with you all possible substance abuse management strategies including medications and psychosocial interventions to ensure a holistic approach.

905-451-2123 ext. 2 or 1-888-388-7226


 Youth Supports


Committed to making communities healthier and happier for all by putting the mental health needs of infants, children, youth, young adults and families first in the Region of Peel.

905-278-9036 (crisis) or 905-795-3500 (other)


Kids Help Phone

Canada's 24/7 365 national telephone support service offering professional counselling information and referrals and volunteer led text based support to youth and adults.

call: 800-668-6868 or text: 686868


Kerry’s Place Autism Services

To enhance the quality of life for persons with Autism Spectrum Disorder and to empower them and their families through evidence based, innovative and person directed supports.




The Lighthouse is a safe place - where grieving children, youth and families support each other as they move through their grief journey.



Tangerine Walk-In Counselling

Tangerine Walk-In Counselling is a free service for children, youth and families who live in Peel Region. Locations have been closed, however offering 45-minute telephone-based brief consultations on Wednesdays and Thursdays. 



Associated Youth Services of Peel (AYSP)

AYSP is committed to improving the lives of children, youth and families dealing with mental health and/or justice issues within an equity-based framework.



Where to Start

WhereToStart.ca is the access point for free and confidential mental health services for children, youth and families who live in Peel Region. When you call us, we will listen to your concerns and help connect you with the most appropriate mental health program or service for you.



Our Partners

Mental health and addiction are complex issues that require a community approach. Peel Regional Police would like to thank the following partners for their contribution to this strategy and continued commitment to work together to meet the needs of the residents of Peel. 

Associated Youth Services of Peel (AYSP)Canadian Mental Health Association - Peel DufferinEveryMind logoJohn Howard Society Peel-Halton-Dufferin logo
Ontario logoOntario Provincial Police logoOur Place Peel logoPeel Addiction Assessment and Referral Centre (PAARC) logo
Peel Alliance to End HomelessnessPeel Crisis Capacity Network logoPeel Regional Paramedic Services logoServices and Housing in the Province logo
St. Leonard's PlaceThe Salvation Army logoTrillium Health Partners logoWilliam Osler Health System logo
York University - Liberal Arts and Professional Studies logo


 Quotes From Our Partners
"Associated Youth Services of Peel (AYSP) is pleased to have been a partner in the development of the Mental Health & Addictions Strategy for the Peel community, through the leadership of Peel Regional Police. This initiative allows for a shared understanding and awareness of issues, and our collective role in finding and supporting solutions. As a provider of both children’s mental health and youth justice services, we understand the need for co-ordinated efforts in the community to support those struggling with their mental health and to enable individuals to realize their potential".
Kelly Henderson – Executive Director, Associated Youth Services of Peel

“Canadian Mental Health Association (CMHA) Peel Dufferin appreciates the work of Peel Regional Police in developing their mental health strategy. This formalizes efforts to make mental health a health issue rather than a policing issue, which is a very important step forward for our community.”
David Smith – CEO, Canadian Mental Health Association - Peel Dufferin

“EveryMind Mental Health Services applauds the progressive leadership of Peel Regional Police and their commitment to a Mental Health and Addictions Strategy that will systematically drive positive change in our community for those who struggle with mental health and addiction issues”.
Ceri Harnden – CEO, EveryMind Mental Health Services

“The Mental Health and Addiction Strategy has been an effective, efficient, and inclusive collaboration. It has been inspiring to work alongside Peel Police and all the other community agencies involved to affect positive change to support individuals living with mental health and addiction in our region. There have been innovative ideas, research, resources, training, and human effort combined to make this strategy a comprehensive and successful one, ensuring empathy, dignity, diversity, equity and inclusion for all.”
“Coming together is the beginning, Keeping it together is progress, Working together is Success”
Catherine Wiggan – Manager of Community Service Programs, John Howard Society Peel-Halton-Dufferin

“The Peel Crown Attorney’s office is thrilled to be working so closely with so many organizations on this valuable committee and knows that together we can work therapeutically to assist those struggling with Mental Health and Addictions”.
Peel Crown Attorney - Lucy Rasmussen

"PAARC is immensely pleased to support Peel Regional Police in the release of their Mental Health and Addiction Strategy. The development of this Strategy is an effort that was inclusive of the community they serve. The Strategy clearly balances personal choice with public safety, and serves to enhance a positive response to mental health and addictions in the community. We wholly support Peel Regional Police in their efforts to provide effective responses to mental health and addictions that respect the dignity and worth of all involved. We all have a role in the effective response to mental health and addictions in our community, and this Strategy serves as a foundation for ongoing work in which we are all equal partners".
Karen Parsons – Executive Director, Peel Addiction Assessment and Referral Centre

"PCCN has appreciated the opportunity to contribute to discussions across sectors about how to do things differently in order to address the needs of diverse and marginalized populations".
Alex Chiefari – Co-ordinator, Peel Crisis Capacity Network

"As a homeless emergency shelter, the mental health and addiction strategy collaboration will help us in alleviating the stigma that surrounds our clients; also turn our voices into action by making connections, raising awareness, giving hope to individuals and families struggling with mental health & addiction".
Blessing Anyanwu – Director, The Salvation Army

"One of the key features of this strategy is the extent to which Peel Regional Police is committed to working with the local community. This commitment includes forming partnerships with local academics to ensure that our law enforcement and public health responses are informed by the best available evidence and research. Peel Regional Police is demonstrating great leadership in advancing our knowledge of how to work as a community to best support persons and families impacted by mental health issues and addictions."
Dr. Maria Liegghio – Professor at York University

 Our Mission
To work collaboratively with all stakeholders to develop superior, sustainable and barrier-free services for those impacted by mental health and addiction in Peel.

Our Strategy

Increasing Our Human and Technological Resource Capacity

Together we are committed to strengthen and adapt programming to meet community needs and ensure that individuals living with struggles associated with mental health and addiction have access to the right supports at the right time.

As a Service, we will build on the success of existing partnerships, including our Mobile Crisis Rapid Response (MCRRT) and Crisis Outreach and Support Teams (COAST). Explore opportunities to redirect mental health and addiction-related service calls to community service providers, and, embrace technology-enabled solutions to enhance our response.

Our goal is to achieve the best possible community outcomes and ensure that we leverage our resources most effectively.

Supporting Those Who Serve: Our People

Ensuring the well-being of our members is an essential priority for Peel Regional Police. To effectively respond to the needs of the community, it is critical that we, as emergency responders, focus on our wellness.

As a starting point, this means continuing to take steps to reduce stigma associated with mental health and addiction and ensuring that our members, leadership and the organization as a whole, commit to fostering a culture of mutual care and respect.

Building on the work of our Wellness Bureau and other initiatives including our emergent Cultural Plan Wellness App, we will take all necessary actions to make sure that our members receive the appropriate supports to safeguard and strengthen their mental health, well-being and resilience.

 Education and Training

Peel Regional Police recognizes the importance of ensuring that all sworn and civilian members have access to training and educational opportunities to increase addiction and mental health knowledge to strengthen how we respond to individuals in crisis. This includes expanding our awareness of community programs and resources to connect more people in need of help to services that support life stabilization and maintain well-being.

Through ongoing collaboration with our Working Group, we will identify gaps in our knowledge base and explore opportunities to co-construct timely, relevant and effective mental health and addiction education to our members and the broader community.

Future Anticipated Initiatives

Peel Regional Police commits to ensuring that this mental health and addiction strategy remains current and reflective of what best serves our community in addition to the well-being of our employees. Maintaining collaborative working relationships with our community partners will always be vital.

Peel Regional Police will continue to build on existing relationships with the organizations that assisted in the development of this strategy. This will provide multiple opportunities to ensure that leading and innovative practices are implemented to best assist those impacted by mental health and addiction.

 Academic Research, Data and Evaluation

Peel Regional Police will develop and leverage academic partnerships and research to better understand and improve the efficacy of mental health and addiction interventions. As a key first step, we are actively engaged in a research partnership with York University and EveryMind Mental Health Services.

Academic partnerships are part of a broader approach to enhance how we collect, analyze and build a data-driven view of mental health and addiction in Peel. This will include establishing and monitoring key metrics and regularly evaluating our programs and initiatives to ensure we are on track and achieving our intended outcomes.


Contact Us