What is Our Way Forward?

Our Way Forward
Our Way Forward is the Community Safety and Well-Being (CSWB) strategy of Peel Regional Police. It challenges us to identify the underlying issues that generate many of our calls for service (e.g., mental health, addiction, homelessness) so that we can get people the help they need and reduce unnecessary interventions from police. It is also about being more proactive in addressing issues that result in crime, victimization and other community harms to keep our community safe and reduce the number of times that officers and investigators are called to incidents that could have been prevented.

The strategy is guided by the Ontario CSWB framework. The framework is tool or ‘lens’ that shapes how we deliver services by focusing on four key areas: Incident Response, Risk Intervention, Prevention and Social Development. The ‘Our Strategy’ section provides examples of how we apply each area of the framework at Peel Regional Police

Our Way Forward is aligned with Peel’s Community Safety and Well-Being Plan and is part of our commitment to be a progressive, innovative, and inclusive police service.

CSWB wheel

Examples of Community Safety and Well-Being at Peel Regional Police

Community Safety and Well-Being Services Bureau
In 2020, Peel Regional Police established a Community Safety and Well-Being (CSWB) Services Bureau as a first step to how we adopt CSWB practices and principles throughout our Service. The bureau, which is unique among police agencies in Ontario works with our members and the community to meet the needs of priority populations, support individuals experiencing a mental health crisis, prevent crime and keep our roads safe with a focus on proactive strategies and initiatives. Many of the initiatives below are part of the CSWB Services Bureau.
The Divisional Mobilization Unit (DMU)
The Divisional Mobilization Unit (DMU) was launched in 2021 to strengthen how we engage with our communities and support a wide range of priority populations, including those experiencing homelessness, mental health and addiction challenges and other socially-based issues. DMU officers address needs by connecting people with immediate resources to improve quality of life and reduce unnecessary police interactions. DMU works closely with many community partners throughout the region, including Elder Abuse Coordinators who help with issues involving older adults. Learn more about DMU on our website
Peel Situation Table
The Peel Situation Table has approximately 50 community partners that work together to provide timely supports to individuals at an elevated risk of harm of victimization. The goal of the table is to provide immediate access to community resources to stabilize the situation and reduce the need for involvement by police and other crisis-based responders. The table is co-chaired by the Canadian Mental Health Association of Peel-Dufferin and Peel Regional Police. Our Community Mobilization unit liaises with the Situation Table and works in coordination with the Divisional Mobilization Unit to address complex needs among priority populations.
Mobile Crisis Rapid Response Teams (MCRRT)
Mobile Crisis Rapid Response Teams (MCRRT) pair an officer and a community-based crisis worker from the Canadian Association of Mental Health Peel Dufferin. MCRRT is dispatched to calls for people in crisis to provide immediate access to a mental health professional. Our Mental Health Coordinator works closely with both the MCRRT and COAST teams. 
Crisis Outreach and Support Teams (COAST)
The Crisis Outreach and Support Team (COAST) pairs a plain clothes officer a community-based crisis worker from the Canadian Association of Mental Health Peel Dufferin. These teams offer supports to individuals who have recently experienced a mental health or addiction-related crisis to promote life stabilization, maintain well-being and prevent the need for a further crisis-based response.
Diversity, Equity and Inclusion unit
The Diversity, Equity and Inclusion unit supports a wide range of initiatives to promote and strengthen how we work in collaboration with Peel’s many diverse communities. This includes community engagement and outreach initiatives, education and training and following-up on hate motivated crimes incidents.
Road Safety Services
Road Safety Services (RSS) is a key part of the CSWB Services Bureau that works 24/7 to keep our roads safe with the goal of reducing and preventing fatal and life altering collisions. Through a Safer Roads team that proactively addresses dangerous driving and issues like street racing, RSS responds to all serious collisions and has implemented an enhanced Road Watch program to receive and address tips from the public on dangerous driving.
Intimate Partner Violence Unit
The Intimate Partner Violence (IPV) unit is part of the Peel Regional Police Investigative Services branch. It was launched in April 2021 to support survivors of intimate partner violence through a trauma informed lens. The IPV unit is an onsite partner of the Safe Centre of Peel (SCoP), which is a safe, welcoming and anti-oppressive space where many agencies work together to offer support and compassionate care to families affected by abuse and violence in Peel.

Our Strategy – Applying the CSWB Framework at Peel Regional Police


Incident Response
Incident response is where we spend the majority of our time responding to calls for service, investigating crime and supporting victims. Carrying-out our core policing functions to ensure the safety of our communities will always be the most important priority of the Service.
Officers, however, are being called upon increasingly to situations that are the result of mental health, addiction, homelessness and other complex social issues, whichcannot be resolved through a traditional police response. Through a CSWB lens, our goal is to identify and address the root causes of these calls for service and put people on a pathway to get the support they need.

Some key actions in this area of the framework:
  • Identify CSWB issues throughout our continuum of incident response (e.g., calls for service, investigations, occurrence reports).
  • Equip members with tools to provide information on community resources.
  • Continue to seek opportunities to integrate community partners in how we respond to calls for service where there is a need for social supports, including mental health calls where police involvement is not required.


Risk Intervention
Risk intervention is about addressing situations where there is an elevated risk of victimization or harm i.e., stopping a situation from boiling over into a crisis. Our key goal in this area of the framework is to connect people to community supports and resources to address underlying issues prevent unnecessary calls to police. This results in better outcomes for the individuals and communities we serve and enables officers and investigators to focus more on the calls for service and incidents where they are needed the most. Partnerships with other frontline service providers (e.g., Situation Table) are critical to this area of the framework.

Some key actions in this area of the framework:
  • Launch Divisional CSWB Hubs to address local safety and well-being issues in coordination with stakeholders.
  • Follow-up on incidents where there is a need for social supports through the Divisional and Community Mobilization units to make connections to resources.
  • Continue to leverage the Peel Situation Table to facilitate access to wraparound supports for individuals at an elevated risk of harm.


Prevention is about proactively identifying and addressing and reducing risks to safety and well-being well before they result in crime, victimization or other harms. This includes situational measures (e.g., working with local business owners to proactively prevent break and enters) and policies and programs to address broader community priorities and needs (e.g. developing strategies to address priorities like road safety and to ensure we respond effectively to issues that involve mental health). Leveraging data and sharing information with partners is particularly important in this area of the framework. Our goal is to proactively address community needs and reduce risks to safety and well-being of individuals and communities before i.e., to get ahead of the curve.

Some key actions in this area of the framework:
  • Establish a road safety strategy to formalize and expand on a wide range of proactive approaches to keep our roads safe.
  • Promote the use of Crime Prevention through Environmental Design (CPTED) assessments to reduce risk factors through modifications to places and spaces.
  • Work with community partners and other stakeholders to enhance data and information sharing practices to identify emergent CSWB issues.
  • Mobilize knowledge on key issues impacting the community.

green-Social Development

Social Development
Social Development is about moving further upstream through efforts that build resiliency and promote and maintain the safety and well-being of individuals and communities. This includes working with multi-sector partners to address community priorities from a wide range of perspectives. It is also about taking steps to ensure people are aware of the resources available to them and that support systems have the capacity to meet the needs of our residents and many diverse communities. Our goal is to work with our partners and our communities to actively contribute to efforts that maintain and enhance safety and well-being for all.

Some key actions in this area of the framework:
  • Develop a strategy to strengthen how the Service engages with and supports positive outcomes among young people in Peel.
  • Explore how we can work with our partners to best meet the needs of a wide range of priority populations by building and expanding upon integrated models of service delivery.
  • Continue to work with Peel Region and community partners to achieve the goals and objectives of the Peel regional CSWB plan.

Mobilizing our Strategy

Collaboration and partnerships
Complex issues that impact the safety and well-being of communities cannot be addressed in by any one organization or sector. It requires the collective efforts of many partners working towards common goals, objectives and outcomes. Our goal is to establish effective partnerships and collaborative approaches in all areas of the CSWB Framework. Examples of how we will do this:
  • Establish an advisory committee(s) to receive ongoing input and to guide how we work with a range of service providers to address CSWB needs, priorities and risk factors.
  • Establish consistent practices for how we work with and seek input from our partners and communities through the development of a partnership engagement framework.
Culturally responsive, equitable and inclusive
Peel is one of the most culturally and linguistically diverse communities in Canada. The region is situated on lands that have been under the guardianship of Indigenous Peoples. It is our goal and responsibility to serve the entire community in a way that honours Indigenous history and culture and is culturally responsive, equitable and inclusive for all those who make Peel Region their home. Examples of how we will do this:
  • Develop and implement a Diversity, Equity and Inclusion strategy.
  • Continue to address the recommendations of the Ontario Human Rights Commission (OHRC) through consultation with the Anti-Racism Advisory Committee and our communities – see the Human Rights Project
  • Continue to build out a culturally responsive service delivery model that will support a wide range of diverse communities. The first iteration of this concept will be focused on our South Asian community. For more information, read the overview on our priorities for our South Asian Community Engagement (SACE) initiative available in English, Bengali, Dari, Gujarati, Hindi, Marathi, Nepali, Pashto, Punjabi, Sinhala, Tamil, and Urdu languages.
Data driven and evidence-based
Timely data access to data is critical to all areas of the strategy. It helps ensure that we are focussed on the right priorities, enables us to deploy our CSWB resources effectively and, assists us in determining if our efforts are having the intended impact. Our goal is to mobilize solutions that are data-driven and evidence based. Examples of how we will do this:
  • Establish a Peel Regional Police CSWB indicator framework to monitor key metrics of safety and well-being and track progress within our areas focus.
  • Strengthen how we collect, analyze and leverage data on issues that impact safety and well-being in Peel.

Where to Get Help

Local Supports


Canadian Mental Health Association Peel Dufferin

Individuals, 16 years and over, and families who reside in Peel Region and are homeless, transient or at imminent risk of homelessness can call our 24/7 Street Help Line for a range of supports.



Region of Peel - Emergency Shelter

We provide support to people who are homeless or at-risk of homelessness.
Our services include emergency and transitional shelters, street outreach, support services and help to find permanent housing.



Service and Housing in the Province (SHIP)

As a respected health service and housing support provider, SHIP promotes Healthy Housing™ by forming lasting relationships with landlords and developers. We advocate mental and physical health services through in-house service teams and partnerships with community-based agencies.



John Howard Society of Peel-Halton-Dufferin

Provides short-term individual counselling and crisis support to individuals experiencing employment, housing, financial, mental health, addiction, relationship, parenting or self-management problems.



Good Shepherd Ministries - Support for Veterans

To be present to the homeless and most neglected members of our community. To offer a broad range of compassionate programs and services to enhance the quality of life while inspiring hope and promoting human dignity.

416-869-3619 ext. 276


St. Leonard's Place Peel

St. Leonard’s Place Peel provides community-based residential support for men over 18 years of age who have significant mental health and substance abuse problems, as well as those who’ve had involvement with the justice system.



Our Place Peel

The Emergency Youth Shelter provides shelter, basic needs, counselling and case management for youth, ages 16-24, in the Peel region who are experiencing homelessness.




Seniors Safety Line

The Seniors Safety Line is a 24/7, confidential and free resource that provides information, referrals and support in over 150 languages for seniors experiencing abuse. If you are in danger right now, call 911 or your local police.



CANES Community Care (Brampton and Malton only)

CANES Community Care is a not-for-profit organization that assists clients with tasks in the home, providing emotional and social support, while helping seniors take part in the life of their community.



Home and Community Care Support Services Central (Mississauga)

Home and Community Care Support Services Central delivers local health care services such as home and community care and long-term care home placement.



The Office of the Public Guardian and Trustee (OPGT)

Helps protect mentally incapable adults who are at risk (self-neglect, physical abuse and financial abuse).



Alzheimer Society of Peel

Alzheimer Society of Peel promotes public and professional awareness of Alzheimer's disease and related dementias and offers a variety of programs and services. All services and programs operate either free of charge or for a nominal fee. You do not need a diagnosis or a referral to access our services.



 Food Banks

The Mississauga Food Bank

The Mississauga Food Bank relieves hunger in Mississauga by providing and promoting access to healthy and appropriate food for people in need through a variety of programs.


3121 Universal Drive, Mississauga, ON  L4X 2E2


Knights Table

Knights Table is dedicated to inspiring all people to achieve their full potential. Knights Table helps by providing food bank, hot meals and other services to the people of Brampton who deal with the daily issues of hunger, poverty and homelessness.


287 Glidden Road, Unit 4, Brampton, ON  L6W 1H9


Sai Dham Food Bank

Sai Dham Food Bank was founded in 2012 with a mission to feed low income seniors and the physically disabled who could not get to food banks. It is our mission to eliminate hunger from our communities and provide support to our seniors and most vulnerable members.

905-956-2646, 437-988-4422, 647-291-3838

Please call for locations.


Regeneration Brampton

At Regeneration it is our mission to break the cycle of poverty in Brampton. We do this by providing accessible and thoughtful programs that instill dignity, empowerment and a renewed sense of hope.

156 Main Street North, Brampton, ON  L6V 1N9



The Compass 

Together, we provide help for today and hope for tomorrow. We provide a safe and welcoming place for people to come for help. We offer immediate assistance with food, then work with clients offering practical and spiritual support to the challenges that often come along with a low income.


310 Lakeshore Road West, Mississauga, ON  L5H 1G8


 Mental Health Supports

24.7 Crisis Support Peel Dufferin

24.7 Crisis Support Peel Dufferin provides timely and high quality response to de-escalate, stabilize and support those (16+) in mental health and addiction crisis. Delivered in partnership with Peel Regional Police and Caledon Ontario Provincial Police through crisis line, outreach visits and rapid response.



FAME Family and Caregiver Support Services

Reconnect's FAME Family and Caregiver Support Services offer a range of supports to family members and caregivers who have a loved one experiencing a mental health concern. Services include drop-in support groups, one-on-one counselling, and specialized programming for children and youth.




ConnexOntario is an information and referral service, focusing on mental health, addiction and problem gambling services in the province. We are here to support Ontarians via phone, web-chat and email 24/7. Our knowledgeable and experienced staff offer supportive listening to help you discover the resources you need from our comprehensive database.



Canadian Mental Health Association Peel Dufferin

Canadian Mental Health Association Peel Dufferin offers personalized services relating to mental health and substance use/addiction, and connection to our
programs and other community supports. In addition to providing a variety of mental health programs services, we are committed to community development, mental health awareness and addressing the stigma surrounding mental illness. View our Quick Guide - Mental Health and Addictions.



Distress Centres of Greater Toronto

Distress Centres provides 24-hour support, 7 days a week, 365 days a year to individuals in our community at risk and their most vulnerable. We are Canada’s oldest volunteer delivered crisis, emotional support and suicide prevention + intervention + postvention service agency.




Peel Addiction Assessment and Referral Centre (PAARC)

PAARC offers a variety of programs and services for people experiencing challenges related to their or someone else's mental health challenges, substance abuse, gambling, gaming and other select behavioural dependencies.



Halton & Mississauga Rapid Access Addiction Medicine (RAAM) Clinic

RAAM provides low-barrier immediate access and care. The clinic is accessible without appointments or medical referrals. The RAAM Clinic staff will share with you all possible substance abuse management strategies including medications and psychosocial interventions to ensure a holistic approach.

905-451-2123 ext. 2 or 1-888-388-7226


 Youth Supports


Committed to making communities healthier and happier for all by putting the mental health needs of infants, children, youth, young adults and families first in the Region of Peel.

905-278-9036 (crisis) or 905-795-3500 (other)


Kids Help Phone

Canada's 24/7 365 national telephone support service offering professional counselling information and referrals and volunteer led text based support to youth and adults.

call: 800-668-6868 or text: 686868


Kerry’s Place Autism Services

To enhance the quality of life for persons with Autism Spectrum Disorder and to empower them and their families through evidence based, innovative and person directed supports.




The Lighthouse is a safe place - where grieving children, youth and families support each other as they move through their grief journey.



Tangerine Walk-In Counselling

Tangerine Walk-In Counselling is a free service for children, youth and families who live in Peel Region. Locations have been closed, however offering 45-minute telephone-based brief consultations on Wednesdays and Thursdays. 



Associated Youth Services of Peel (AYSP)

AYSP is committed to improving the lives of children, youth and families dealing with mental health and/or justice issues within an equity-based framework.



Where to Start

WhereToStart.ca is the access point for free and confidential mental health services for children, youth and families who live in Peel Region. When you call us, we will listen to your concerns and help connect you with the most appropriate mental health program or service for you.



If you would like us to email you a copy of the CSWB strategy document, please contact us at OurWayForward@peelpolice.ca

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