Fraud Bureau

What It Does

The Fraud Bureau is a specialized bureau that is responsible for investigating financial crimes that have occurred within the Region of Peel.   

Some of the financial crimes that are commonly investigated by the Fraud Bureau relate to:

  • Fraudulent use of Cheques & Credit Cards;
  • Bookkeeper & Employee Frauds;
  • Certain Investment type Frauds;
  • Internet/Phone and Mail generated scams that result in victims wire transferring funds or being otherwise victimized;
  • Mortgage Frauds;
  • Insurance Frauds;
  • Power of Attorney Frauds;
  • Counterfeit Currency;
  • Organized Financial Crime Groups;

Are You the Victim of a Fraud?

If you are the victim of a fraud you can contact the Fraud Bureau and speak to an investigator who will ascertain if your issue is a criminal fraud and give you direction on how your matter will be investigated.  At this time please have all associated paperwork in your possession, including the front and back of cheques if relevant. An appointment maybe scheduled to take your report depending on the circumstances of your case.

The Fraud Bureau can be reached directly at:

905 453 2121 Ext: 3335

Monday to Friday between 7:00 a.m. and 5:00 p.m.

 If you have an urgent matter, such as a Fraud in Progress, call 911 or Peel Regional Police Communications at 905 453 3311.

Are You a Victim of Identity Theft?

identity-theft.gifWhat is it?  Someone uses your personal information, i.e. address, name, Date of Birth, without your knowledge to gain credit. For example: An unknown person opens a cell phone contract using your information.

Possible signs:

  • A creditor contacts you and advises that an application for credit was received in your name and you did not apply for it.
  • You receive correspondence or telephone calls in relation to a credit card for a card you did not apply for.
  • A collection agency calls you in relation to an outstanding bill you know nothing about.

If you are a Victim of Identity Theft - What Should You Do?

1)      Contact the two Credit Bureaus

a)      Equifax- 1-800-465-7166

b)      Transunion- 1-800-663-9980

Ask that your credit bureau account be flagged for fraud and order a credit history to review.

(A small fee maybe charged by the credit bureau for this service depending on the circumstances

2)      Contact your bank and advise them to put a flag on your account

3)      Contact the fraud department of any creditors for any accounts that were opened in your name and make a report to them.

4)      File a police report at the nearest police station to you.

5)      Contact the Canadian Anti fraud centre (CAFC) 1-888-495-8501

Are you a Victim of a Bank Account or Debit Card Fraud?

If you believe your bank account (business or personal) account has been compromised and you are disputing transactions that have occurred, your first contact is the bank.   If the bank reviews your complaint and takes responsibility for the loss, they will report it to police, there is no need for you to report. However if they hold you responsible for the loss, you must request a letter in writing from them and then report it to police. 

Debit & Credit Card Fraud - Information for Employees of Retail Outlets

photo of credit cardIf you are an owner or employee at a Retail Store/Outlet, then the information included in 'Project Protect' is for you.  

Click the link to the right for more information on Project Protect and contact a member of the Fraud Bureau Credit Card team for more information.

Has your Company Cheque Been Stolen & Cashed by Unknown Persons?

company-cheque.jpgCompany cheques intercepted in the mail and fraudulently negotiated should be reported by the issuing company to their bank.   Unless the location of the theft is known, the issuing company does not have to file a police report.  If your company is still being held financially responsible for the loss, due to other circumstances, a police report will be taken from the victim company. 

Landlord and Tenant Act Disputes

If you are a landlord or a tenant and have a dispute relating to your rental agreement (verbal or written), your complaint should be reported to the Landlord and Tenant Board ( or by calling 416-645-8080

Labour Disputes

If you have a dispute relating to salary or wages paid to you by an employer, your complaint should be reported to the Ontario Ministry of Labour ( or 416-326-7160.

A Business Hasn't Honoured its Contract - What Can I Do?

If you have had dealings with a business that has breached their contract (written or verbal); the matter may not always be fraudulent, but maybe a violation of the Business Act of Ontario

In cases such as a breach of contract or if you are dissatisfied with how the business operated, the Ministry of Consumer Services may be better able to assist.  The Ministry of Consumer Services has the authority to investigate the business under Provincial Statues.

The Ministry of Consumer Services website also provides helpful information about what your lawful rights are as a consumer. They can also be contacted on 416-326-8800.

How do I Protect Myself from Fraud?

To protect yourself from becoming a victim of Fraud, you should be aware of current 'scams'.  



You can familiarize yourself with current fraudulent trends by going to the Canadian Anti-Fraud Centre web site and look under "Scam Types".

See our Fraud Prevention page for more resources.

Steps You Can Take To Help Prevent You From Being The Victim Of Fraud:

1)      When using your credit or debit cards - ALWAYS cover your PIN

2)      NEVER lend your debit or credit card to ANYONE and NEVER give out your PIN number to anyone.  This includes friends and family.

3)      Don't give out your personal information over the phone or to businesses you haven't researched or are comfortable dealing with.  This includes 'contest' ballots. Know who you are giving your information to.

Government agencies and reputable businesses will NOT ask you for personal information over the phone.  

* Personal information includes information such as:  

  • Your date of birth;
  • Social Insurance Number;
  • Mother's maiden name;
  • Where you work;
  • Credit card or banking information;
  • Passwords.


4)      Don't allow anyone remote access to your computer, unless you have requested it and are positive you are dealing with the person you are speaking to or computer chatting with.

Use complex passwords; this is the only way to stop unauthorized parties accessing your computer.

5)      Avoid connecting to links contained in an unsolicited email.  Enter the web address yourself to get to a web site.

6)      Research a company before you deal with them.  Use the internet to see if anyone has complained about the business. Check with companies such as the Better Business Bureau.  They keep records of complaints against businesses even if they are not a member.

7)      Get a credit check once a year. This is a free service once a year and does not affect your credit rating. When you receive your credit history look it over and make sure you recognize all of the institutions and transactions listed on there. The two Credit bureaus in Canada are: Equifax and Transunion.

8)      When shopping online, always check the 'contact page' to ensure the business has a locatable address; phone number and email address.

9)      When wire transferring funds, be sure you KNOW the person you are sending it to. Most businesses do not deal in wire transfers.  If the person you are sending the money to is not a family member, be cautious.

10)   When posting your resume to online job sites, be sure you research any job offers made for employment to ensure that the company is legitimate.  Be alert to companies that ask you to 'broker' funds for them through your personal account and wire transfer balances, these requests are nearly always fraudulent.

11)   Be careful when buying and selling items online through classified sites or newspaper ads.  Just because it's posted or advertised in a reputable paper doesn't mean it's not a scam. If you trade online, be prepared to meet the seller personally. If the seller is in one location, and the property is at another location, the deal is suspect.

Remember Two Simple Sayings: