Public Complaint Investigation Bureau

The Public Complaint Investigation Bureau is responsible for:
  • The investigation/resolution of conduct complaints made by a member of the public, through effective communication and sensitivity to citizens' concerns, in an efficient and timely fashion;
  • The analysis and identification of contributing causes for conduct complaints made by members of the public to facilitate corrective adjustments to procedures and practices; and 
  • The analysis and identification of contributing causes for policy and service complaints made by members of the public to facilitate corrective adjustments to procedures and practices.

How to Make a Complaint Against a Police Officer:

For complaints against a police officer, please visit the Office of the Independent Police Review Director website.

Complainants may still attend at any police division of Peel Regional Police to file a complaint with the Office of the Independent Police Review Director, or discuss any matter they feel is suitable for a local resolution.  

In order for the complaint to conform to the provisions of the Police Services Act the complaint must be made within six months of the alleged wrong-doing of the officer, it must be made in writing, and it must be signed by the person who was directly affected by the incident.

Racial profiling by police officers is contrary to the Human Rights Code and members of the public have a right to file an application under the Human Rights Code.